Home IP phone service in Quebec: 8 points for choosing a provider

IP phone service has replaced the old copper line in many Quebec homes. The idea is simple, but from one provider to another, what the price includes varies a lot. Before choosing, here are the eight points to check, and what Club Internet offers for each one.

IP phone service, in two sentences

It's a landline at home, with a real number and a real handset, whose calls travel over an Internet connection instead of a separate phone line. It is also called VoIP or home phone over the Internet. To learn in detail how it is set up at your place, read our article Home phone: how to get a landline over the Internet.

1. Can you keep your number?

This is often the first question. At Club Internet, yes: it's number porting. It costs $15 per number, one time only, and takes at least 6 business days. Keep your old service active until we confirm that the transfer is done. If you prefer a new number, it's free.

2. What does the base price include?

Some features are sometimes sold separately. Check the list before comparing prices. With us, every line includes, at no extra charge:

• caller ID;
• voicemail and voicemail to email;
• call waiting;
• call forwarding;
• three-way calling;
• do not disturb mode.

Calls are unlimited everywhere in Canada, and toll-free numbers are open.

3. What about calls outside Canada?

If you call family in the United States or abroad, look at how many minutes are included and to which countries. The Canada and United States plan includes 250 minutes per month to the United States and 10 countries in the Americas. With the Anywhere in Canada plan, two options can be added as needed: Calls to the Americas ($5 per month) and World Calls ($10 per month: 250 minutes to 65 countries). The exact list of countries is on the Phone page.

4. What equipment do you need?

Ask whether the device is supplied and arrives ready to use. At Club Internet, a preconfigured phone adapter is supplied: you connect it to your modem or router, plug in your current phone, corded or cordless, and the line works. No new handset to buy, no wiring to redo.

5. Do you have to change your Internet?

Some providers sell phone service only with their Internet. Ours works with our connection or with another provider's: so you can keep your current Internet. If you are also looking for home Internet, our unlimited Internet plans are offered at addresses served by the cable network in Quebec; check your address in one minute.

6. How do 9-1-1 and outages work?

An IP line depends on the Internet connection and on electricity: during an outage, calls don't go through. Keep a cell phone for emergencies. 9-1-1 works from the address on file in your account: let us know if you move. To prepare for a power outage, read our tips for keeping Internet and the phone.

7. Is there a contract?

Read the terms before signing. At Club Internet, there is no contract and no term commitment: you leave whenever you want. The cases where fees may apply are explained in our cancellation policy. Here are our two plans, monthly or yearly:

Prices before taxes. An additional phone number on the same account costs $10 per month.

8. Who answers when you need help?

A phone is an everyday service. Check that there are real people to reach. With us, you call 514 449-2582 or 450 341-2582, in English or French, or you visit one of our offices, in Montréal or Varennes, Monday to Friday from 10 a.m. to 5:30 p.m. and Saturday from 10 a.m. to 5 p.m.

Order your line

Choose your plan on the Residential IP Telephony page, then place your order online. A question first? Write to us.